Shipping policy
Shipping Information
Welcome to the shipping information section. Here you’ll find all the details about shipping methods, costs, and delivery times for your purchases. If you have any questions or need further assistance, contact us at info@moarno.com.
Shipping Methods
We offer several shipping methods to best suit your needs. At checkout, you can choose from the following options:
• Standard Shipping: Delivery within 1-4 business days.
Shipping Costs
Shipping costs vary depending on the selected method and destination:
• Standard Shipping: €7.99 (free for orders over €149.99).
Note: Any taxes or customs duties for international shipments are the responsibility of the recipient.
Processing Times
Orders are processed within 1-2 business days from payment confirmation. Orders placed during weekends or holidays will be processed the following business day.
Order Tracking
Once your order has shipped, you will receive a confirmation email with the tracking number and instructions to track the delivery.
Shipping Destinations
We currently ship to the following countries:
• Italy
• International: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Cyprus, South Korea, Croatia, Denmark, United Arab Emirates, Estonia, Finland, France, Germany, Greece, Hong Kong (SAR), Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Norway, New Zealand, Netherlands, Poland, Portugal, United Kingdom, Romania, Singapore, Slovakia, Slovenia, Spain, United States, Sweden, Switzerland, Hungary.
If your destination is not listed, please contact us to check the possibility of arranging a special shipment.
Shipping Delays
We make every effort to meet the delivery times indicated, but delays may occur due to:
• Adverse weather conditions
• National or local holidays
• Logistic issues with the courier
In case of significant delays, we will keep you informed via email.
Incorrect Address or Failed Delivery
It is your responsibility to provide a complete and accurate shipping address. If delivery fails due to an incorrect or incomplete address, any additional costs for reshipping will be at your expense.
Return and Exchange Policy
If you wish to return a product, please refer to our Return Policy in the dedicated section.
For more information, our team is available at info@moarno.com or via the contact form on our website.